Housing Coordinator I

POSITION:             HOUSING COORDINATOR I, NON-EXEMPT/SALARY

CLOSING DATE:     Friday, May 31, 2019 at 8:00am

SALARY RANGE:    $38,253 - $47,994.60 / plus benefits

 

JOB SUMMARY: This position is primarily responsible for providing exceptional customer services to diverse populations, guiding them through the application and eligibility process for HUD’s Section 8 Housing Choice Voucher (HCV), Public Housing, Project Based Voucher (PBV), Rural Development, Low Income Housing Tax Credit, Affordable Housing and other rental assistance programs. Provides a broad range of customer service, administrative support and receptionist functions contributing to the overall effectiveness of the department. Works effectively and cooperatively with a wide range of people, using courtesy, compassion and tact.

 

ESSENTIAL JOB FUNCTIONS:

The Housing Coordinator I is capable of performing all of the following duties but will be primarily responsible for those assigned to them. The duties of staff in this position may vary in an effort to balance workloads, maximize individual strengths, and provide opportunity for personal and department growth and effectiveness. The essential job functions are not to be considered a detailed description of every duty allocated to this classification but rather an illustration of the more typical functions.

 

  1. Serves as a point of contact for BWCHA applicants, providing applicant support throughout the pre- application and application process.
  2. Provides daily coverage of reception and serves as primary backup for receptionist.
  3. Manages multiple program waiting lists simultaneously while ensuring program compliance. Manages waitlist openings and closures, monitors wait list times, the need for applicants, makes appropriate selections, maintains adequate applicant pools and purges waitlists as necessary.
  4. Determines initial eligibility for multiple programs including, but not limited to, ensuring all required documentation has been received, completing background screening, income verification and family composition. Creates/maintains confidential client files.
  5. Ability to explain complex eligibility requirements to clients and other program rules/requirements.
  6. Monitors and maintains incoming “portable” inquires, provides appropriate forms and processes application materials.
  7. Initiates annual re-certification process including report monitoring, notification and applicant processing.
  8. Applies independent judgments to complex housing needs in a fair and consistent manner in accordance with continually changing regulatory rules, HUD regulations and BHA policies and procedures.
  9. Provides superior customer service to BWCHA clients, landlords, community partners and the general public.
  10. Handles day to day functions of basic reception duties, processing deposits, initiating and sorting supply orders, distributing marketing materials, monitoring inventory and distributing mail.
  11. Provides support to Housing Programs Coordinators, and Housing Inspector as needed.

 

MINIMUM QUALIFICATIONS:

  • High School Diploma or G.E.D.
  • Two years of property management experience and/or experience in a housing related social service environment with administrative support (or a combination of education and experience approved by the Executive Director)
  • Must successfully complete required training after 12 months of employment.

 

TO APPLY:

EMPLOYMENT APPLICATION, COVER LETTER & RESUME WILL BE ACCEPTED VIA:

  • EMAIL: hr@bwcha.org
  • FAX: 360-676-7747
  • MAIL: P.O. BOX 9701, BELLINGHAM, WA 98227

THE BELLINGHAM HOUSING AUTHORITY IS AN EQUAL OPPORTUNITY EMPLOYER