Housing Clerk Position


CLOSING DATE:      OPEN UNTIL FILLED                                                             

SALARY RANGE:    $37,320 - $46,824/plus benefits

JOB SUMMARY: This position provides a broad range of administrative support and receptionist functions contributing to the overall effectiveness of the department.  Works cooperatively with and supports the efforts of the Leasing Specialists.


1. Maintains waiting lists for various housing programs. Prepares and sends applicable correspondence and processes applications.

2. Processes clients for various housing programs, including applicant screening, applicant interviews, eligibility determinations, waitlist management, program compliance, applicant housing assignment and notification.  

3. Schedules and completes a variety of initial eligibility appointments for applicants; collects and verifies appropriate documentation and information; determines if applicants are eligible for assistance; explains program rules and regulations.

4. Serves as primary backup to Receptionist and provides front desk coverage daily.  Handles day to day functions of basic reception duties including but not limited to processing deposits, distributing marketing materials, and distributing mail.

5. Assists clients with completing and turning in application, recertification and other required information. 

6.    Maintains annual recertification process through report monitoring/distribution, notifications, and applicant processing.

7. Monitors and maintains incoming “portable” inquiries, provides appropriate forms and processes application materials.

8. Processes assignments for leases and contracts.

9. Schedules and tracks HQS inspections.

10. Maintains compliance with HUD’s Enterprise Income Verification (EIV) System and BHA database including report pulling, review, analysis and management.

11. Applies independent judgments to complex housing needs in a fair and consistent manner in accordance with continually changing regulatory rules, HUD regulations and BHA policies and procedures.

12. Assists with other administrative work and special projects, as assigned.

13. May provide bilingual support.


  •  ·        High School Diploma or G.E.D. 
  • Two years in a social services environment with administrative support and/or property management experience (or a combination of education and experience approved by the Executive Director).
  • Must successfully complete required training after 12 months of employment.

 TO APPLY: Download the full job description and the employment application at www.bellinghamhousing.org, or obtain a packet from our front desk, located at 208 Unity Street, Bellingham, WA. Lobby Hours: 9am-4pm (M-F).


EMAIL: hr@bwcha.org

FAX: 360-676-7747



Job Description

Application Form

Affirmative Action Form


JOB TITLE:                  Executive Director                                                           SALARY, EXEMPT 

DEPARTMENT:           Executive                                

REPORTS TO:             Housing Authority Board of Commissioners

SUPERVISES:              Chief Operating Officer, Chief Financial Officer, Director of Asset Development, Director of Information Technology, and the Executive Services Manager


The Executive Director is responsible for all aspects of the Housing Authorities’ operations including administration, management, development, and financial control. Works with the Board of Commissioners and senior management team on the development of all policies affecting the housing authority including strategic initiatives, economic feasibility, sound business planning and management.




Model and ensure the highest standards of ethics, engagement and performance throughout the organization.

Offer leadership throughout Whatcom County on effective housing opportunities that are affordable to households and individuals of modest and lower incomes. Disseminate information on the continuum of housing needs, promote best practices, and advocate for effective public policies.

Enlist, support, and encourage Housing Authority Commissioners as representatives of and ambassadors to the community. Support the Board of Commissioners in fulfilling their legal and fiduciary responsibilities by providing information on agency operations and key issues. Provide orientation materials and training plans when on-boarding new Commissioners.

Support and lead the senior management team, including establishing agency priorities, developing organizational training plans, and reviewing policies and programs. Anticipate and be proactive to meet the demands of the changing landscape.

 Strategic Planning and Annual Operations

  • Implement the Housing Authority’s Strategic Business Plan, engaging Commissioners, managers, staff, community partners and constituents.
  • Monitor the Plan’s goals, objectives, and metrics to ensure that the organization achieves its mission and is making consistent and timely progress. Provide leadership in developing course adjustments and updating the Plan.
  • In collaboration with management and staff, develop strategies to achieve organizational goals; understand the organization’s strengths and weaknesses; analyze market trends, identify external threats and opportunities; adapt strategy to changing conditions.

 Financial Management, Human Resources and Administrative

  • Maximize human resources; ensure the effective supervision, guidance, development and evaluation of all staff, and a work environment that results in positive morale and employee retention.
  • Directs resource development and fiscal strategy for the organization to ensure sufficient resources are secured to support core lines of business.
  • In collaboration and coordination with the Commissioners and senior management, develop and implement a fundraising plan to support the organization’s operations, seeking support from community partners and individuals.
  • Advocate for funding and policy initiatives related to the organization at the local, State, and Federal level.

 Relationship Building & Community Development

  • Represent the Authorities and its programs to local governments, current and potential partners, and the general public.
  • Encourage and cultivate public and private partnerships. Engage the business, investment, philanthropic, and development communities.
  • Public speaking in public policy advocacy that supports the organization’s mission and promotes the interests of affordable housing in low income and under-served populations.



This position functions primarily in an office environment.  Work outside the office includes numerous meetings throughout the community, occasional visits to housing construction sites and other properties of the Housing Authority.  Incumbents must be able to effectively utilize computers and related software, computer printers, photocopier, and telephone (hand and cell).


Knowledge, Skills, and Abilities

  • Demonstrated ability to read, interpret, and apply state, federal and local regulations, including extensive knowledge of housing programs, laws and regulations.
  • Demonstrated ability in formulating policies, developing and administering budgets, negotiating and administering contracts, formulating program plans with goals and objectives, preparing and presenting reports and budgets and conducting effective community and public relations.
  • Strong decision-making skills, organizational and time management, delegation, and follow-up skills.
  • Demonstrated ability to implement strategic plan objectives and the mission and vision of the organization.
  • Mission driven leader with strong and effective leadership and supervisory skills; demonstrated ability to collaboratively set goals, provide direction, ensure accountability and motivate others to achieve and overcome barriers.
  • Demonstrated ability to develop, maintain and inspire others to buy into the vision of a growing collaborative organization.
  • Demonstrated ability to assess opportunities and mitigate strategic risks, while monitoring progress and making timely course corrections.
  • Demonstrated track record of fundraising.
  • Skill and ability to effectively communicate with diverse populations.
  • Demonstrated ability to establish effective working relationships with employees, clients, partners and the general public.
  • Demonstrated ability working with policymakers and government agencies to educate and influence policy.
  • Excellent written and verbal communication skills, including a comfort with public speaking.
  • Demonstrated analytical and problem-solving skills.
  • Knowledge of construction techniques and practices.


Education and Experience

  • Bachelor’s Degree in business, public administration, management or related field is required.
  • Ten years of experience working with affordable housing programs, with five years of progressively responsible supervisory experience required.
  • Demonstrated success leading an organization and motivating others within a fast-paced constantly-changing work environment.

Licenses or Certificates

Valid Washington State Driver's License (within 30 days of employment) and an acceptable driving record (according to the organization’s standards).


The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.


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