HOUSING PROGRAMS ASSISTANT
Housing Programs Assistant / Hourly, Non-Exempt, Represented
Open Until October 6, 2021
$38,763 – $41,524
This position is chiefly responsible for providing exceptional customer service to everyone that contacts BWCHA for assistance. This position provides receptionist duties, client support and administrative support contributing to the overall effectiveness of the authority. Works cooperatively with and supports the efforts of the Housing Programs department staff.
ESSENTIAL JOB FUNCTIONS
- Works effectively and cooperatively with a wide range of people, using courtesy, compassion and tact.
- Provides superior customer service to BWCHA clients, landlords, community partners and general public.
- Analyzes needs of the client and recommends appropriate programs or referrals.
- Provides support to BWCHA applicants and participants in utilizing online portals.
- Functions as BWCHA’s receptionist. Duties include:
- Answers multi-line phone system and appropriately directs calls.
- Provides front line customer service both in person and over the phone.
- Analyzes needs of the client and provides appropriate program information and/or referrals.
- Receives paperwork from clients, effectively assesses its completion and routes it to the appropriate staff person.
- Assists clients with completing applications, recertifications and other required documentation.
- Date stamps and sorts agency mail as received.
- Completes receipting for funds received in the mail or at the front desk.
- Completes entry for all BHA program pre-applications.
- Processes and posts agency mail.
- Supports Housing Coordinator I in the management of program waitlists and eligibility determinations.
- Supports administrative functions of HQS inspections, such as scheduling, data entry and follow up communication with landlords and clients.
- Provides additional administrative and clerical support to Housing Program staff and special projects as assigned. Performs additional duties as assigned.
- May provide bilingual support.
WORKING CONDITIONS & EQUIPMENT USED
This position functions primarily in an office environment. Incumbents must be able to effectively utilize computers and related software, computer printers, photocopier, fax, and telephone system (multiple line).
QUALIFICATIONS (Knowledge, Skills and Abilities)
- Excellent customer service; must have a courteous, compassionate, and tactful manner.
- Basic working understanding of the organization’s programs, policies, and terminology.
- Ability to analyze needs of the client and family and recommend support services.
- Working knowledge of business English composition, spelling, punctuation and mathematics.
- Ability to interpret and apply program information in making work decision or in providing information to others.
- Ability to work effectively and cooperatively with a wide range of people, including patrons, which may be under significant personal stress.
- Ability to organize, establish priorities and independently perform work assignments.
- Ability to work effectively with frequent interruptions.
- Ability to communicate effectively with agency staff, the general public and other agency personnel.
- Ability to maintain confidentiality.
- Ability to communicate with clients who have limited written and oral English skills.
- Maintain dependable, punctual attendance.
- Ability to speak and read Russian or Spanish is desired.
Education & Experience
- High School Diploma or G.E.D.
- Two years in a social services environment with administrative support and/or rental management experience (or a combination of education and experience approved by the Executive Director).
Licenses or Certificates
- Must possess valid Washington State Motor Vehicle Operator’s License at the time of hire and an acceptable driving record (according to BHA standards).
Within the first 12 months of employment:
- Occupancy and Rent Calculation Specialist Certificate
- LIHTC Fundamentals Certificate
- Fair Housing Certificate
This position works primarily in an office environment. May require lifting up to 40 pounds.
The ability to work effectively with and for a wide variety of people while maintaining a courteous, friendly and tactful manner. Working in an environment characterized by continual interruptions from staff and clients.
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
SALARY & BENEFITS
- Salary Range: $38,763 – $41,524 plus exc. benefit/retirement package
- Medical, Dental, and Vision
- Life Insurance
- Long-Term Disability
- Washington State Public Employees’ Retirement System (PERS)
- 11 Holidays and 2 Personal Holidays
- Generous Vacation and Sick Leave Accruals
- Employer Contribution to VEBA Account